Outsourcing to The Western Balkans - Software Development and Technical Support Rates

Outsourcing to The Western Balkans - Software Development and Technical Support Rates

In today’s tech-savvy world, business solutions often require a highly skilled workforce. Hiring in-house may seem like a reasonable option. However, outsourcing or nearshoring talent and services, if done by the book, continues to be a much more sustainable business option.  

Taking the past experiences into account, you can nearshore your tech and business services support, to pretty much any country and thus save costs. However, the nearshoring rates differ substantially from one country to another. 

That is why outsourcing to the Western Balkan countries has become increasingly favorable for companies that are looking for a substantial cost-to-quality ratio.   

Let’s take a look at some of the key factors that set Western Balkan market apart from other markets in Europe:

  • Location convenience 
  • Low costs airfares
  • Cultural proximity to Western Europe
  • Main European time zone CET (GMT + 1 hour) – time zone compatibility with Europe
  • Foreign language availability
  • Cultural similarities 
  • Future BPO destination in Europe

Bosnia and Herzegovina is no exception to the rule. Conveniently located just 2 hours flight away from all the major European capitals, Bosnia and Herzegovina has a rising number of foreign investors in the past few years.

Having a workforce that’s highly proficient in English and German languages, Bosnia has been attracting clients from the DACH region along with several countries from the Visegrad group.   

Let’s take a look at most commonly outsourced IT technical support and software development roles to Bosnia and Herzegovina and their hourly rates in 2020:

Storsen IT Technical Support Rates in the Western Balkans
Storsen Software Development hourly rates in the Western Balkans

By hourly rates we mean estimated hourly rates with fully loaded costs (all costs included).

* Tier 1 (T1) – candidates with the English language proficiency

** Tier 2 (T2) – candidates with the English, German or other language proficiency

storsen software development outsourcing talent pool

Besides having access to highly skilled IT talent at lower rates, you will get additional advantages such as increasing in-house efficiency, cutting overhead costs, gaining more time to focus on core projects. 

Now that you have familiarized yourself with all the benefits of outsourcing to West Balkan countries, it still may seem like a daunting task. To avoid any additional costs and to save time, it’s best to partner up with an outsourcing company that’s going to lay the groundwork for you.

Our mission at Storsen is to enable companies to focus on their projects and scaling up of their core business while we seamlessly handle all the back-office operations: payroll, finance, human resources (recruitment) operations. 


Outsourcing in the Balkan region has been gaining traction in the past couple of years. We at Storsen proudly connect our international business partners with Bosnia and Herzegovina’s diverse, multilingual, and highly skilled talent pool. Having cultural and working styles similarities to Western Europe makes the Balkan region the ultimate outsourcing destination.

Benjamin Kadić
Managing Director, Storsen BH

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If you would like to learn more about our services, fill out the contact form below and get a free consultation from one of our resourcing specialists. 

Nearshoring of Frontend, Backend, and Mobile Development Competencies to a Swiss Fintech Company

Nearshoring of Frontend, Backend, and Mobile Development Competencies to a Swiss Fintech Company

The Opportunity

CB Financial Services is looking to extend its core team in Switzerland and establish a remote team of developers comprised of differing competencies and backgrounds.

About the Client

CB Financial Services Ltd, a growing Fintech that is based in Zurich, offers tools and services for online customer identification, interaction, and legal document conclusion via a secure video streaming platform. This highly secure video service provides the possibility of document exchange and its conclusion to a legally binding state through the use of a Qualified Electronic Signature. Furthermore, with its Safe-Payment platform, CBFS offers a highly secure and automated solution for high-value, global financial transactions.

Understanding the Market

With its workforce of highly educated, highly skilled and highly motivated people, Bosnia is increasingly becoming the ultimate Business Services destination for Europe. Support for foreign languages, cultural proximity to Western Europe and the connectivity with the rest of Europe ensures that business opportunities are really quite limitless.

Setting up a Satellite Office in Sarajevo

To support the client with the implementation of their goal, Storsen created, developed, and executed a series of business and economic-gain plans. These plans include the identification and provision of human resources, the setting up and equipping of a satellite office in downtown Sarajevo, the sourcing and interviewing some of the best talent available on the Bosnian market, the completion of back-office administration preparations, and the business onboarding.

A dedicated resource manager was present at all times to help guide the client through the entire process. Ultimately Storsen’s team of certified recruiters sourced 310 developers, matched the skills and expected seniority levels, contacted 245 candidates, and presented 31 to the hiring community. This thorough approach resulted in the forming of a dedicated and high performing team of frontend, backend, and mobile developers.

Looking Ahead and Scaling up the Team

After a very successful five (5) months, it’s now time to look forward to the future and begin to build the team up further.

Request a Free Consultation

If you are looking to hire software developer(s) or would like to learn how to set up your satellite office, contact us and get a free consultation from our resourcing specialists. 

Bosnia and Herzegovina is an emerging destination for business services

Bosnia and Herzegovina is an emerging destination for business services

This week The Association of Business Service Leaders (ABSL) in Poland released its second edition of EMEA Business Services Landscape Report.

Bosnia and Herzegovina is featured within the report as an emerging destination for business services. 

Storsen founders Benjamin Kadić and Tarik Altumbabić, who initiated the founding of ABSL in Bosnia and Herzegovina, gladly provided insightful data on Bosnia’s key macroeconomic indicators, business service, employment structure, types of services being outsourced, the HR landscape, and market competitiveness.

One of the key competitive advantages for business services destinations in the fight for tech investors is a lack of competition and ability to tap into new talent pools which is the case of Sarajevo, Bosnia and Herzegovina.

To learn more, download your copy of the report via this link.

Forming a support team of Microsoft Office 365 Specialists in Sarajevo

Forming a support team of Microsoft Office 365 Specialists in Sarajevo

About the client  

NETWORG is a Prague-based company specialized in providing digital solutions connecting technology, users, professionals, and partners. They are mostly focused on Microsoft products that help companies and third-party users digitalize, eliminate routine activities, use time efficiently and centralize employee’s efforts in things that matter. NETWORG team is built around experts that handle technical escalations for Microsoft 365 Admin Center, and development of business applications built on top of Microsoft Power Platform.

Partnering up with Storsen

At the end of 2019, NETWORG partnered up with Storsen to set up a multilingual team of Microsoft Office 365 Specialists. The end goal was to build a satellite office in Sarajevo, Bosnia and Herzegovina for Microsoft Office365 support teams, one with German language and the other one with Dutch language proficiency. Each candidate needed to have a basic technical support skillset as well as an advanced understanding of the Office 365 business apps such as SharePoint, OneDrive, Teams, Exchange both from the system administration side, and the end-user point of view.

Over the course of 3 months, Storsen’s dedicated executives Tarik Altumbabić and Benjamin Kadić helped align all business operations with the Client and map out necessary recruitment process. The team of dedicated recruiters carried out 3 essential activities; Andrea Todić guided candidates through the entire selection process and coordinated training/onboarding activities, Nedim Čengić was actively involved in sourcing and engaging candidates, while Farah Zeba coordinated all recruitment marketing initiatives.

The Recruitment Process

Every Storsen project relies on exhaustive research. The first step was assessing the market and candidate availability. Accordingly, Storsen recruiters investigated the market thoroughly, and lined up the channels that can be used for reaching out to candidates. The end result provided fascinating insights about Bosnia’s workforce potential since there is a vast pool of candidates with diverse skill-set and German and Dutch language fluency.

Candidate Prescreening and Interviewing

Interested candidates were prescreened by the recruiters to check for their understanding of the position, experience, and skills along with German or Dutch language fluency. Then the shortlisted candidates were presented to NETWORG for further selection for the final interview with Microsoft. 

Training and Onboarding

To ensure that all hired candidates perform well from the very start, Storsen planned for the intensive Microsoft Office365 training with one of the recognized training providers and Microsoft partners in the region. The training lasted 5 days and included 40 hours’ worth of content. Upon its completion, all the candidates were certified.

Forming the satellite office remotely

As all the recruitment activities were slowly being brought to a close, the situation with the COVID19 was worsening. Storsen team shifted to remote work and the clients canceled their visit to Sarajevo.

Therefore, the recruitment team was left to come up with ways to successfully deliver all the planned activities in the first quarter. After several brainstorming sessions and candidates’ cooperation, everybody agreed upon organizing all the training and onboarding activities online. Furthermore, all candidates’ documentation and workstations needed to be delivered to their home addresses along with a blueprint of suggestions for working from home. Even though mentioned changes exerted more effort than initially planned, the most challenging and rewarding part by far was making new colleagues feel welcomed and initiating bonding within the team. This was overcome by; asking for feedback after each training session and adjusting the learning pace accordingly, organizing meetings with the team from the Czech Republic. As time passed, the need for daily feedback lessened as the team members got involved by proactively asking questions and making new suggestions.

The client is tremendously satisfied with the team’s work, and they are looking forward to meeting the entire team in person.

From the beginning of communication with Storsen, we have been satisfied with the attitude and targeting the finish line. If you are looking for a partner that will follow all requirements for smooth collaboration, Storsen is a great choice.

Martin Koubík
Experience and Operations Lead
April 28, 2020

Request a Free Consultation

If you are looking to hire a Microsoft Office 365 Specialist or would like to learn how to set up your remote technical support team, contact us and get a free consultation from our resourcing specialists. 

We are hiring an Operations Manager in Sarajevo!

We are hiring an Operations Manager in Sarajevo!

We are looking for an Operations Manager to join our growing company and keep our finance, administrative and office management processes smooth and reliable!

Storsen is a global outsourcing solutions provider and ABSL B&H Strategic Partner, founded in 2010. With headquarters in Prague and delivery operations in Sarajevo, Storsen is on the mission to broaden the job market in Bosnia and Herzegovina by partnering up with international companies and assisting them with the process of opening remote satellite offices.

If you are currently an Operations Manager, Office Manager, or any similar role with great Finance/Accounting skills and are striving towards becoming a Chief Operating Officer or Executive Director, this is the next step towards that goal. We are not offering you a position to fill – we are offering you a career move!

Deadline: 22.5.2020.